Copilot
Ask your supply chain anything.
The copilot is wired to the live shipments on your account: it reads milestones, ETAs, rates and documents and answers in thirty seconds, at any hour. When a question takes judgment, it hands the file to a named Ravenna operator.
Data, not scripts
Every answer comes from your shipment's data, not a call-center script.
Human handoff
The file goes to an operator who knows it. The copilot says so when it doesn't know.
The port's hours
The ship doesn't keep office hours. Neither do the answers.
Clients only
Shipment data opens only after email verification with a code.
Live
A sample exchange. The copilot below is the real one — try it.
How it starts
- 1Write to the copilot from this page.
- 2Verify your email with the code it sends.
- 3Ask about your shipments: milestones, ETAs, documents, rates.
Candid questions
Can it get things wrong?
Yes. That's why every answer is grounded in the shipment's data and any file can go to an operator. When it doesn't know, it says so and escalates.
Who can use it?
Delta Novel clients. Visitors can ask general questions; shipment data requires email verification.
What data does it see?
The shipments linked to your account: milestones, ETAs, documents, rates. Nothing else.
Does it replace my operator?
No. It takes the routine questions, so their time goes to decisions.
Which languages?
Italian and English.
Try the copilot — it's in the corner of this page, and it's the real one.